Refund policy

Return & Refund Policy

We want you to be happy with your purchase from The Drifter Coffee. Because we sell a mix of food and beverage products, coffee-making supplies, equipment, and products fulfilled by third-party suppliers, return eligibility varies by product type.

Returns on Eligible Products

We accept returns on eligible, non-consumable products within 14 days of delivery.

To be eligible for a return, the item must be:

Unused and in the same condition in which it was received
In its original packaging
Complete with all parts, accessories, manuals, and other included materials
Accompanied by proof of purchase

To request a return, please contact us at info@thedrifterco.com before sending any item back.

Do not return an item without first receiving return instructions from us.

Non-Returnable Items

For health, safety, and quality reasons, the following items are generally final sale and cannot be returned:

Coffee beans or ground coffee
Syrups, sauces, powders, drink mixes, and other food or beverage products
Opened or used food-contact products
Perishable products
Gift cards
Clearance or final-sale items identified as such at the time of purchase
Custom, personalized, or made-to-order products

If one of these products arrives damaged, defective, spoiled, or incorrect, please contact us and we will work to make it right.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, defective, missing, or different from what you ordered, contact us as soon as possible at info@thedrifterco.com.

Please include:

Your order number
A description of the problem
Photos of the item, packaging, and shipping label when applicable

If we confirm that the item was damaged, defective, or shipped incorrectly, we may provide a replacement, refund, store credit, or other appropriate resolution.

Third-Party and Supplier-Fulfilled Products

Some products sold by The Drifter Coffee are shipped directly by third-party suppliers.

Because these products may ship from different locations, return instructions and return addresses may vary.

Do not send a supplier-fulfilled product directly to the manufacturer or to The Drifter Coffee's physical coffee shop unless we specifically instruct you to do so.

We will coordinate with the supplier and provide the appropriate return instructions after your request is reviewed.

Return Shipping

For eligible returns that are not the result of damage, defect, or an incorrect shipment, the customer is responsible for return shipping costs unless we state otherwise.

Original shipping charges are generally non-refundable.

If the return is due to our error, a defective item, or an incorrect shipment, we will determine the appropriate return-shipping arrangement.

Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please remember that banks and credit-card companies may require additional time to process and post a refund after we issue it.

If more than 10 business days have passed since we notified you that a refund was issued, please contact us at info@thedrifterco.com.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make a reasonable effort to cancel the order before it enters processing or fulfillment. Once an order has been processed, shipped, or submitted to a third-party supplier for fulfillment, cancellation may no longer be possible.